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What are the different pricing models and terminology?

Concurrent Sessions vs Metered Billing

Depending on which Appetize plan you choose (Basic, Premium, or Enterprise) you can be charged two ways  - Concurrent Sessions and/or Metered Minutes. We provide these pricing models as our customers needs and use cases vary. There is no "one size fits all."

So what makes them different and what do they mean?

Metered Billing means that you're being charged on a variable basis each billing period by the amount of the service you consume, which is measured in streaming minutes.  Each plan (Trial, Basic, Premium, and Enterprise) comes with a starter pack of minutes to be used before you're charged for any "overage" minutes ($0.05 per minute).

A Concurrent Session means someone in your organization is actively consuming a device via Appetize. For a concurrent session to end, the user will need to exit the browser tab that has the active device running, refresh the page, programmatically end the session via Javascript, or have the session timeout due to the Inactivity Timeout. Your usage is unmetered but your users would get queued if too many try to use the service at the same time.

Concurrent Session pricing is only available with our Enterprise Plan, and is the required pricing model for our Enterprise Private Cloud offering where clients are given a dedicated instance of Appetize tailored to their specific geographic and other requirements. 

Pricing Model Breakdown:
Free Trial
- 1 concurrent session with 100 included minutes per month. (No charge)

This means no more than one user can use Appetize at a time, and for a total of 100 minutes per month. After that, you'll need to wait for the first of the month to continue using - hence the free trial.

Basic Plan - 20 concurrent sessions with 500 included minutes per month. (Starts at $40/month)

This means up to 20 active users can use Appetize at any given time for 500 total minutes before being charged $0.05 per minute overage. You can set Overage Billing Alerts for $1 in order to manage your overage minutes.

Premium Plan - Unlimited Concurrent Sessions, 2000 included minutes per month, Reserved Devices, and Custom Branding. (Starts at $400/month)

This means you're being charged purely on a minutes basis - Metered Billing. You can set Overage Billing Alerts for $1 in order to manage your overage minutes.

Enterprise Plan - Specific number of Concurrent Sessions (minimum of 16) with no minutes restriction (i.e. unmetered usage), Reserved Devices, and Custom Branding, Single Sign-On, 24/7 Support, and Custom Legal Agreements. (Starts at $2,000/month)

This means you're buying a certain number of Concurrent Sessions (sold in packs of 8 with a minimum purchase of 16 concurrent sessions) with unlimited minutes and our Enterprise features and functionality. Your usage is unmetered but your users would get queued if too many try to use the service at the same time.

We also have some Enterprise Plan customers who prefer per-minute billing with unlimited concurrent sessions due to their usage requirements (eg. large numbers of users, but infrequent use). At the Enterprise level, our team will make recommendations based on understanding your use case and the expected usage pattern.